Frequently Asked Questions (FAQ)

Orders & Shipping
How do I place an order?
Browse our collections, select your items, and proceed through our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.

Can I modify or cancel my order?
Please contact us immediately if you need to change your order. We can only modify orders that haven’t yet entered the shipping process. Visit shopalembika.com for assistance.

Where is my order confirmation?
Check your spam or junk folder. If you can’t find it, log into your account on shopalembika.com to check your order status.

Shipping & Delivery
What shipping methods do you offer?
We offer standard (5-7 business days), expedited (2-3 business days), and express shipping (1-2 business days). Free standard shipping is available on orders over $150.

How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order through your account on shopalembika.com.

Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I return an item?
Start your return through our returns portal at shopalembika.com. You’ll need your order number and email address to begin the process.

When will I receive my refund?
Refunds are processed to your original payment method within 7-10 business days after we receive your return.

Products & Sizing
How do I choose the right size?
Each product page includes detailed size charts and measurements. We recommend comparing your measurements to our charts for the best fit.

Are your colors accurate?
We strive to represent colors accurately, but monitor settings may vary. If color is crucial, please contact us for additional photos.

How should I care for my Alembika clothing?
Care instructions are provided on each garment’s label. Most items require gentle washing and lay flat to dry.

Payment & Account
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely.

Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all your personal and payment information.

How do I create an account?
Click “Create Account” during checkout or in the website header. You’ll be able to track orders and save favorites.

Other Questions
Do you have physical stores?
We are primarily an online retailer. Please visit shopalembika.com for information about pop-up events and trunk shows.

How do I contact customer service?
Visit our Contact Us page at shopalembika.com. Our team typically responds within 24 hours during business days.

Do you offer gift cards?
Yes! Digital gift cards are available in any amount and never expire. They’re delivered via email immediately after purchase.

For additional questions not covered here, please visit our full Help Center at shopalembika.com. Our customer service team is always happy to assist you!